Elicit | Customer Science & Customer Centricity

Elicit named MediaPost’s 2017
People-Based Marketing Agency of the Year

ELICIT NAMED #8 BEST PLACE TO WORK
IN MARKETING AND MEDIA BY AD AGE

When it comes to customer engagement,
there’s good news and there’s bad news

First the bad news. Despite what many firms will tell you, there is no silver bullet to your customer engagement woes. You’ve heard the pitch: Simply plug in our software / hardware / black box solution and you’ll be fighting off loyal customers with a stick. But in reality, most of those “solutions” only address a specific piece of the problem rather than the broad set of roadblocks that span across your entire organization.

Now for the good news. There IS a proven approach to building more meaningful relationships with your customers and it’s called Geek Nerd Suit. It’s not a tool or a technology—it’s a designed approach to link your customer technology, data, and strategy that we’ve seen work time and time again. We are Customer Architects who can help design your method to building customer engagement with the Geek Nerd Suit approach. Let’s break it down.

AT YOUR SERVICE

How we can help

In short, getting an organization’s Geeks (technologists), Nerds (analysts), and Suits (strategists) in lockstep is the surefire path to pay dirt. We’re so confident in the approach, we even wrote a book on the subject. Here’s how our team of Geeks, Nerds, and Suits can help yours.

GEEK

TECHNOLOGY AND DATA

Data capture strategy
Customer definition and ID management
CDW/data architecture
Customer interaction technology roadmap design

NERD

INSIGHT

Customer analytics
Predictive modeling
Quantitative/qualitative research
Marketing and CX measurement

SUIT

STRATEGY

Customer engagement strategy
Lifecycle marketing strategy
Journey mapping and personalization strategy
Loyalty program strategy and design

You are only as good as

The company you keep

“Elicit is helping us change the game. In an industry with such intense competition, we are looking for every advantage we can possibly get to better connect with and understand our customers. With our already obsessive customer culture, Elicit has managed to help us add new insight. Making our strong suit even stronger is a pretty incredible feat. We’re beyond thrilled to have Elicit’s partnership.”

Kevin Krone
Chief Marketing Officer
Southwest Airlines

“I am a repeat customer of Elicit having worked with them on multiple engagements at multiple organizations over the last 5 years. Elicit has set a high standard for partnership while utilizing a blend of high-caliber skill sets to deliver for us here at the Fossil Group.”

Ed Robben
Chief Information Officer
Fossil Group

“It is an amazing feeling to be able to completely trust a consultant as if they are truly part of your organization. This is the second company I’ve brought Elicit in to help with and once again they continue to impress. Their guidance, experience and intelligence are what help our executive team work cross-functionally and connect customer-level behaviors to top-level corporate strategy. Plain and simple, we love Elicit.”

Eric Hunter
EVP, Chief Marketing Officer
Pier 1 Imports

FEARLESS LEADERS

A great company’s leadership team is a lot like a superhero squad. While they all have unique backstories, skills, and experience, they’re always more powerful collectively than alone. Where our leaders lack x-ray vision and the power of flight, they make up for it with powerful prowess in data, technology, marketing, and creative.

Mason Thelen

CEO & Co-Founder

<p class="size_big align_left">Mason was recently recognized as an Ernst & Young Entrepreneur of the Year finalist and one of the 40 most influential marketers in America under 40 according to Direct Marketing News. He has co-led IBM’s advanced customer analytics practice, built loyalty programs for some of the biggest brands in America, and is the go-to-guy for many Fortune 500 executives. He is a frequent speaker on the topics of customer centricity, relationship marketing, and entrepreneurship.</p>
<div class="g-cols">
<div class="one-quarter">
<img class="aligncenter wp-image-4374 size-full" src="http://elicitinsights.com/wp-content/uploads/2016/09/Forbes-Agency-Council_logo.png" alt="forbes-agency-council_logo" width="119" height="100" /><br />
</div>
<div class="one-quarter">
<img class="aligncenter wp-image-3998 size-full" src="http://elicitinsights.com/wp-content/uploads/2016/04/EY2016_100.png" alt="" width="210" height="100" srcset="http://elicitinsights.com/wp-content/uploads/2016/04/EY2016_100.png 210w, http://elicitinsights.com/wp-content/uploads/2016/04/EY2016_100-200x95.png 200w" sizes="(max-width: 210px) 100vw, 210px" /><br />
</div>
<div class="one-quarter">
<img class="aligncenter size-full wp-image-3594" src="http://elicitinsights.com/wp-content/uploads/2015/10/EY_100.png" alt="EY_100" width="210" height="100" srcset="http://elicitinsights.com/wp-content/uploads/2015/10/EY_100.png 210w, http://elicitinsights.com/wp-content/uploads/2015/10/EY_100-200x95.png 200w" sizes="(max-width: 210px) 100vw, 210px" /><br />
</div>
<div class="one-quarter">
<img class="aligncenter size-full wp-image-3595" src="http://elicitinsights.com/wp-content/uploads/2015/10/40U40_100.png" alt="40U40_100" width="126" height="100" /><br />
</div>
</div>
<div class="g-hr type_invisible size_small">
						<span class="g-hr-h">
							<i class="fa fa-star"></i>
						</span>
					</div>
<div class="g-hr type_invisible size_small">
						<span class="g-hr-h">
							<i class="fa fa-star"></i>
						</span>
					</div>
<div class="g-hr type_invisible size_small">
						<span class="g-hr-h">
							<i class="fa fa-star"></i>
						</span>
					</div>
<div class="g-hr type_invisible size_small">
						<span class="g-hr-h">
							<i class="fa fa-star"></i>
						</span>
					</div>
<div class="g-hr type_invisible size_small">
						<span class="g-hr-h">
							<i class="fa fa-star"></i>
						</span>
					</div>

Chuck Densinger

COO & Co-Founder

Brooke Niemiec

Chief Marketing Officer

Jim Sawyer

Chief Scientist

NOW ACCEPTING SMART PEOPLE

BRILLIANT PEOPLE PREFERRED

The only thing we like better than meeting a smart person is hiring them.
If you’re interested in starting your dream job, check out our job postings below.

We Are Here

Elicit is everywhere. Live where you want, work where we do.

We Work with the Best

A-Players want to work with other A-Players. That includes you, smart person.

Rebellious Thinking^SM
Isn’t Easy

We don’t do canned solutions. Are you up for the challenge?

Job Postings

GET IN TOUCH

AND ASK US ANYTHING

Fill out your vitals and let’s see what happens.
Chances are you’ll look back fondly on this day.

Elicit named MediaPost’s 2017 People-Based Marketing Agency of the Year

ELICIT NAMED #8 BEST PLACE TO WORK IN MARKETING AND MEDIA BY AD AGE