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Elicit named MediaPost’s 2017
People-Based Marketing Agency of the Year
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ELICIT NAMED #8 BEST PLACE TO WORK
IN MARKETING AND MEDIA BY AD AGE

REBELLIOUS THINKING CREATES CUSTOMER BRILLIANCESM

Your customer data is chock-full of gold. You could jump right in that heaping pile of data and start digging, but wouldn’t it be smarter to trust a partner who eats this type of work for breakfast? Our team is comprised of just as many storytellers as data scientists, our solutions are as unique as our client roster, and our appetite and excitement for what we do is exceptionally contagious. We deliver an unprecedented understanding of what your customers mean to you and what you mean to your customers. They’re real, live, unique, brilliant pieces of humanity and it’s our mission to help you appreciate them that way.

“Elicit is helping us change the game. In an industry with such intense competition, we are looking for every advantage we can possibly get to better connect with and understand our customers. With our already obsessive customer culture, Elicit has managed to help us add new insight. Making our strong suit even stronger is a pretty incredible feat. We’re beyond thrilled to have Elicit’s partnership.”

Kevin KroneKevin Krone
Chief Marketing Officer
Southwest Airlines

“I am a repeat customer of Elicit having worked with them on multiple engagements at multiple organizations over the last 5 years. Elicit has set a high standard for partnership while utilizing a blend of high-caliber skill sets to deliver for us here at the Fossil Group.”

Ed RobbenEd Robben
Chief Information Officer
Fossil Group

“It is an amazing feeling to be able to completely trust a consultant as if they are truly part of your organization. This is the second company I’ve brought Elicit in to help with and once again they continue to impress. Their guidance, experience and intelligence are what help our executive team work cross-functionally and connect customer-level behaviors to top-level corporate strategy. Plain and simple, we love Elicit.”

Eric HunterEric Hunter
EVP, Chief Marketing Officer
Pier 1 Imports


You are only as good as

The company you keep

SouthwestFossilPier 1 ImportsHomeAwayHCANSHSephoraBest BuyRegisHPGameStop

Core Tenets

Values & Principles that Drive Us

AT YOUR SERVICE

How we can help

 

It’s hard to reach your destination without directions. If your goal is to deliver better customer experiences, then consider us your GPS. Rather than leaving you to navigate the side streets, we’ll take you on the express lane to customer centricity. Leverage our ability to uncover gaps and prioritize areas for improvement to best help you understand where you are today, and how to get where you want to go in the future.

WE’D LOVE TO HELP YOU WITH:

  • Technology and data management assessment
  • Actionable customer intelligence assessment
  • Organization and change readiness assessment
  • Customer experience assessment (brand, marketing, product, fulfillment)
  • Customer data warehouse design & development
  • Process maps and data flow documentation
  • Customer data profiling and validation
  • Data governance

Our crop of industry-leading data scientists and strategists team up to turn numbers into insight. They aggregate, analyze, and segment your customer data to provide a unique framework for decision-making that we call the Customer Foundation. It allows you to understand your entire known customer universe, track changes, and continuously improve over time. We call it the “bias removal tool” because it always points you in the most customer-centric direction.

SKILLED TO THRILL IN:

  • Customer profiling and ad hoc data studies
  • Need state modeling
  • Descriptive & predictive customer attributes
  • Segmentation & subsegmentation
  • Data overlays
  • Research
  • Insight dashboards
  • Customer migration analysis
  • Customer portfolio management
  • Customer lifetime value analysis

Now that we know what we know, it’s time to do something about it. Your marketing, branding, product, and fulfillment decisions must be driven by actionable intelligence. It starts with customer understanding, and ends with personalized customer experiences. Our strategists will work hand-in-hand with your teams and partners to help you supercharge your customer relationships. Once you know your customers, it’s time to show them.

READY TO ASSIST WITH:

  • Data-driven customer lifecycle management
  • Loyalty program strategy & design
  • Insight-based brand strategies
  • Test and learn campaign strategy & design
  • Segment strategy and opportunity sizing
  • Customer playbook design
  • Measurement strategy & design

Unfortunately, what you think you need is not always what you need. Some companies learn that the hard way, but smart companies partner with Elicit instead. We provide guidance along the path to customer centricity to make sure you’re always headed towards your goals. We cover everything from system architecture and marketing strategy to organization design and change management. When business goals and customer goals are aligned, bottom-line results are never far behind.

WE’RE EQUIPPED TO TAKE ON:

  • Customer transformation strategy
  • Board presentation development
  • Best practice application
  • Organization review and design
  • Partner inventory and strategy

FEARLESS LEADERS

A great company’s leadership team is a lot like a superhero squad. While they all have unique backstories, skills, and experience, they’re always more powerful collectively than alone. Where our leaders lack x-ray vision and the power of flight, they make up for it with powerful prowess in data, technology, marketing, and creative.

Mason Thelen

CEO & Co-Founder

Chuck Densinger

COO & Co-Founder

Brooke Niemiec

Chief Marketing Officer

Jim Sawyer

Chief Scientist

NOW ACCEPTING SMART PEOPLE

BRILLIANT PEOPLE PREFERRED

The only thing we like better than meeting a smart person is hiring them.
If you’re interested in starting your dream job, check out our job postings below.

Job Postings

GET IN TOUCH

AND ASK US ANYTHING

Fill out your vitals and let’s see what happens.
Chances are you’ll look back fondly on this day.