Jimmy Egeland

Creative Director

LinkedIn

Damn You, Dandelions

Damn You, Dandelions

Spring has sprung in Texas and surprisingly, my disdain for dandelions got me thinking about my inbox.

You Get What You Pay For

You Get What You Pay For

My annual koozie purchase made me realize it’s time for consumers to start taking responsibility for their own customer experience.

Mountainous Molehills

Mountainous Molehills

Believe it or not, a seemingly insignificant problem can completely ruin your customers’ experience.

If It Ain’t Broke…

If It Ain’t Broke…

Change motivated by customer insight? Great idea. Change for the sake of change? Terrible idea.

Creating Brand Advocates

Creating Brand Advocates

You just let down a customer. Now’s the perfect opportunity to create a brand advocate.

Back to School

Back to School

Whether it’s your daydream or your nightmare, I went back to the most polarizing place in American education: high school.

Win Me Back

Win Me Back

As a customer, how many chances would you give a company that just keeps making mistakes?

Come on, Brain

Come on, Brain

Work-related experiences have infiltrated my treasured memory bank. This must be some kind of mistake, right?