Customer Recalibration Amidst An Economic Crisis

Customer Recalibration Amidst An Economic Crisis

How should I rebalance the use of historical vs real-time data?

Customer Recalibration Amidst An Economic Crisis

Customer Recalibration Amidst An Economic Crisis

What external data should I be looking at?

Customer Recalibration Amidst An Economic Crisis

Customer Recalibration Amidst An Economic Crisis

What does my current customer portfolio look like, and how healthy is it?

Customer Recalibration Amidst An Economic Crisis

Customer Recalibration Amidst An Economic Crisis

How are my core customer KPIs performing?

Customer Recalibration Amidst An Economic Crisis

Customer Recalibration Amidst An Economic Crisis

The economic effects caused by the COVID-19 event are unprecedented. Here are the six customer data questions you should be asking today.

Culture Came Calling

Culture Came Calling

Leaving Elicit was one of the toughest decisions I’ve made in my career. Coming back was one of the easiest.

Career Kismet And Following Good Advice

Career Kismet And Following Good Advice

How do you know you’re in the right job? I had an experience that answered the question authoritatively.

If There’s Anything Else

If There’s Anything Else

If you’ve ever forgotten something at the airport you know that it’s as good as gone. But not this time.

A Culture of Safety in the Workplace

A Culture of Safety in the Workplace

As I settled in to watch a little Liverpool FC, I was surprised by the lesson I learned.

Damn You, Dandelions

Damn You, Dandelions

Spring has sprung in Texas and surprisingly, my disdain for dandelions got me thinking about my inbox.

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