Leaving Elicit was one of the toughest decisions I’ve made in my career. Coming back was one of the easiest.
How do you know you’re in the right job? I had an experience that answered the question authoritatively.
If you’ve ever forgotten something at the airport you know that it’s as good as gone. But not this time.
As I settled in to watch a little Liverpool FC, I was surprised by the lesson I learned.
Spring has sprung in Texas and surprisingly, my disdain for dandelions got me thinking about my inbox.
Personalization must serve customer and business needs. When we structure our analytics correctly, we can achieve both.
It takes a lot of work to become a trusted advisor, but that doesn’t mean there aren’t tips on how to get there.
Implementing these simple strategies will make communication as easy as do, re, mi!
Let’s take a look back and see what 2018 meant for customer experience and what resolutions to make for 2019.
The hype around data science is starting to dissipate. How do we prove value in the long run?