My annual koozie purchase made me realize it’s time for consumers to start taking responsibility for their own customer experience.
Believe it or not, a seemingly insignificant problem can completely ruin your customers’ experience.
The start of the year is always a marriage of reflection and prediction. The only guarantee for 2018, is change.
Big or small, it’s never a bad idea for companies to reflect on their customers before making changes.
A deep understanding of customers requires a diverse library of segmentations.
Following these five simple steps will help you handle any complaint a customer can throw at you.
Believe it or not, brands are about more than just taste, smell, or a sense of satisfaction.
While it’s a good thing to seek customer feedback, you can reach the wrong conclusions if you don’t do it right.
We asked this question to leading marketing and customer experience professionals and their answers may surprise you.
You just let down a customer. Now’s the perfect opportunity to create a brand advocate.