Posts Tagged "Customer Experience"

2018 CX Trends And 2019 CX Resolutions

2018 CX Trends And 2019 CX Resolutions

Let’s take a look back and see what 2018 meant for customer experience and what resolutions to make for 2019.

You Get What You Pay For

You Get What You Pay For

My annual koozie purchase made me realize it’s time for consumers to start taking responsibility for their own customer experience.

Mountainous Molehills

Mountainous Molehills

Believe it or not, a seemingly insignificant problem can completely ruin your customers’ experience.

Marketing Will Always Need The Human Touch

Marketing Will Always Need The Human Touch

The start of the year is always a marriage of reflection and prediction. The only guarantee for 2018, is change.

Customer Centricity Isn’t Just For Big Businesses

Customer Centricity Isn’t Just For Big Businesses

Big or small, it’s never a bad idea for companies to reflect on their customers before making changes.

The Segmentation Library

The Segmentation Library

A deep understanding of customers requires a diverse library of segmentations.

BLASTing Through Customer Complaints

BLASTing Through Customer Complaints

Following these five simple steps will help you handle any complaint a customer can throw at you.

What’s To Love About French Fries?

What’s To Love About French Fries?

Believe it or not, brands are about more than just taste, smell, or a sense of satisfaction.

Be Careful What You Ask For

Be Careful What You Ask For

While it’s a good thing to seek customer feedback, you can reach the wrong conclusions if you don’t do it right.

What Keeps You Up At Night?

What Keeps You Up At Night?

We asked this question to leading marketing and customer experience professionals and their answers may surprise you.

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