Posts Tagged "communication"

It’s A Nerd, It’s A Plane…

It’s A Nerd, It’s A Plane…

Call it a Nerd’s intuition, but a confusing airline loyalty program perk is likely due to that airline’s lack of collaboration.

Successful Relationships

Successful Relationships

Imagine if companies treated their customers like they truly care about them.

I Know Exactly What You Mean…I Think

I Know Exactly What You Mean…I Think

Contrary to what you may believe, the best listeners are always asking questions.

The Folly of Familiarity

The Folly of Familiarity

Assume you’re on the same page with a colleague simply because you’re good friends? Think again.

When Customer Ignorance Is Bliss

When Customer Ignorance Is Bliss

Recently, I found out that thinking an airline lost your bags is nearly as bad as actually losing them.

Working From Home Works

Working From Home Works

Attention all extroverts: working from home doesn’t have to be your worst nightmare. In fact, you may actually like it.