Steven Rosson

LinkedIn

Thanks For Calling, How Can I Help Us?

Thanks For Calling, How Can I Help Us?

It’s time for companies to create winning situations for customers with decision support systems.

When Customer Ignorance Is Bliss

When Customer Ignorance Is Bliss

Recently, I found out that thinking an airline lost your bags is nearly as bad as actually losing them.

Emotional Caveats of Customer Experience

Emotional Caveats of Customer Experience

What turns happy customers into brand fanatics, or slightly dissatisfied customers into vocal detractors?