Lisa Brink

Senior Director, Customer Strategy

LinkedIn

2018 CX Trends And 2019 CX Resolutions

2018 CX Trends And 2019 CX Resolutions

Let’s take a look back and see what 2018 meant for customer experience and what resolutions to make for 2019.

We’re A Problem-Solving Teamily

We’re A Problem-Solving Teamily

An innovative culture isn’t created overnight, but these five tips can help get you there sooner than you may think.

A Brave New World

A Brave New World

In the not-too-distant future, behavioral data and primary research will go hand in hand.

Corndogs And Insights

Corndogs And Insights

Insights aren’t really insights until you’ve gotten to the core of what’s really going on.

Widening the Aperture

Widening the Aperture

If customers are in a constant state of change, shouldn’t your marketing approach be too?