2018 CX Trends And 2019 CX Resolutions

2018 CX Trends And 2019 CX Resolutions

Let’s take a look back and see what 2018 meant for customer experience and what resolutions to make for 2019.

Real Data Scientists Ship

Real Data Scientists Ship

The hype around data science is starting to dissipate. How do we prove value in the long run?

Don’t Pinch Me

Don’t Pinch Me

I hope I’m not dreaming because it looks like I may have just found my dream job.

Passive Communication

Passive Communication

Capturing some of the benefits of a physical office space is vital to keeping our virtual company thriving and collaborative.

You Get What You Pay For

You Get What You Pay For

My annual koozie purchase made me realize it’s time for consumers to start taking responsibility for their own customer experience.

Grooming A Unicorn

Grooming A Unicorn

If you create the right environment, the elusive, well-rounded data scientist will emerge. Here’s how we do it at Elicit.

Death To The Weekly “Insight”

Death To The Weekly “Insight”

The integrity of a word that is vital to my day to day has been compromised and I am dead set on restoring it.

Mountainous Molehills

Mountainous Molehills

Believe it or not, a seemingly insignificant problem can completely ruin your customers’ experience.

Your Opinion Doesn’t Matter

Your Opinion Doesn’t Matter

Test results speak for themselves. The question is, are you ready to listen to the data over your gut?

The Test And Learn Team

The Test And Learn Team

Like any successful squad, you need to stock your test and learn team with a diverse combination of talent and skillsets.

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