A Culture of Safety in the Workplace

A Culture of Safety in the Workplace

As I settled in to watch a little Liverpool FC, I was surprised by the lesson I learned.

Damn You, Dandelions

Damn You, Dandelions

Spring has sprung in Texas and surprisingly, my disdain for dandelions got me thinking about my inbox.

Connecting Personalization and Strategy

Connecting Personalization and Strategy

Personalization must serve customer and business needs. When we structure our analytics correctly, we can achieve both.

Convince Like A Consultant

Convince Like A Consultant

It takes a lot of work to become a trusted advisor, but that doesn’t mean there aren’t tips on how to get there.

Harnessing the Power of Three

Harnessing the Power of Three

Implementing these simple strategies will make communication as easy as do, re, mi!

2018 CX Trends And 2019 CX Resolutions

2018 CX Trends And 2019 CX Resolutions

Let’s take a look back and see what 2018 meant for customer experience and what resolutions to make for 2019.

Real Data Scientists Ship

Real Data Scientists Ship

The hype around data science is starting to dissipate. How do we prove value in the long run?

Don’t Pinch Me

Don’t Pinch Me

I hope I’m not dreaming because it looks like I may have just found my dream job.

Passive Communication

Passive Communication

Capturing some of the benefits of a physical office space is vital to keeping our virtual company thriving and collaborative.

You Get What You Pay For

You Get What You Pay For

My annual koozie purchase made me realize it’s time for consumers to start taking responsibility for their own customer experience.

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